• CORONAVIRUS

    If you suspect that you have the Coronavirus, please do not go to a GP surgery, pharmacy or hospital.

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    CORONAVIRUS
  • Welcome to the Custom House Surgery

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    the surgery
  • Clinics & Services

    We offer a range of clinics and services at the practice.

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    Doctor using a stethoscope on a patient
  • Consult with your GP Online

    We have introduced the Online Triage Service

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    Stethoscope on a keyboard
  • Repeat Prescriptions

    Repeat prescriptions will be ready for collection within 48 hours.

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    Image of different tablets

Welcome To Custom House Surgery

Custom House Surgery is situated in the Royal Docks area of London E16, close to London City Airport, the ExCel Centre and Custom House DLR Station.

Very friendly and caring GP surgery with a personalised health care plan for you and your family.

Under new management and striving to deliver high quality health care in partnership with the stake holders.

We are currently making quality improvements based on the feedback, suggestions and comments by our stakeholders.

Covid-19 vaccines

Unless you are aged 80 and over and have not been contacted about having your first vaccine, please DO NOT contact your GP for a COVID-19 vaccine.

The NHS is prioritising vaccinating people who experts have agreed will benefit the most. We will let you know when it is your turn. Please see here for advice.

If you are aged 80 and over, and have not been contacted about a first vaccination please let us know. If you are aged 80 and over and housebound we have had to wait until we had the right vaccine, the right procedures and processes, so we have only recently started visiting homes - however there is no harm in ringing us to check we have you on our list.

There is comprehensive information, guidance, and answers to questions at COVID-19 Vaccination programme | East London Health & Care Partnership (eastlondonhcp.nhs.uk)

 Getting the help you need

The NHS in London is very busy as coronavirus infection rates continue to be high, but we’ll help you get urgent care when you need it.

Most consultations are over the phone and via video. This is for everyone's safety. We will assess your situation and invite you into the practice if needed.

We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.

You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms.

Please remember that 999 and A&E are for emergencies.

Please help reduce infections, protect the NHS and keep each other safe by following the latest rules.

Post COVID Advice

We are operating a one way entry and exit system, please click HERE for a virtual tour.

When visiting the surgery for any reason, please be aware that you must wear a face mask or face covering at all times.

All patients will have their temperature checked upon arrival, a member of staff will check your temperature with a thermometer.

To protect our patients and staff we would ask that you do not attend the surgery unless you have been advised by the practice.

Should you wish to speak to the reception staff we would kindly ask you to call on 02074762255 as the staff are unable to deal with queries at the door. 

You can drop off and collect items at the surgery between 08.00 - 18.00

Consult with the GP Online

We have introduced the Online Triage Service. You can get access to administrative advice without having to pick up the phone or even come in to the practice. You can avoid long waiting times on the telephone and beat the queues at the front desk.

Getting started is Easy! Simply click on the link below

Online Consult is not suitable for medical emergencies.

New Telephone System

The surgery has introduced a new telephone system. Please click here
for the options and times available.

Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Practice News
  • 21Jul 2020

    Post COVID advice

    When visiting the surgery for any reason, please be aware that you must wear a face mask or face covering at all times. To protect our patients and staff we would ask that you do not attend the surgery unless you have been advised by the practice. Should you wish to speak to reception staff we would kindly ask you to call on 02074762255 as the staff are unable to deal with queries at the door. Thank You - Management Team

    Read More »
  • 21Jun 2020

    Online Consultation

    The Surgery is operating a total triage appointment system, using an online consultation tool. This tool is available 24/7 to all patients over the age of 16 years, on the practice website. This can be used for booking routine appointments/telephone calls and general enquiries. A clinician will aim to contact you within 48 working hours once the form is submitted.

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  • 01Jun 2020

    New Telephone System

    The surgery has introduced a new telephone system

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Health Conditions A to Z

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Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!