If you have a complaint or concern about the service you have received form the practice, please let us know.
How to complain
We hope most issues can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your issue cannot be sorted out in this way and you wish to make a formal complaint.
View our complaints procedure (PDF, 688KB)
You can also download the complaints leaflet form (PDF, 639KB) or ask for one at reception.
Updated contact information For complaints:
NHS Commissioning Board
Telephone: 020 8221 5750
Email: nelondonicb.complaints@nhs.net
In writing: Complaints Department NHS North East London 4th Floor – Unex Tower 5 Station Street London E15 1DA
Independent Advice and Advocacy Support: You can get free support, at any time, from your local independent complaint’s Advocacy service. The details are as follows:
Newham
This service is provided by Healthwatch Newham NHS Complaints Advocacy Service. You can contact them by: Telephone: 020 3828 8245 Email: advocacy@healthwatchnewham.co.ukThey can also help write letters and assist in presenting your case.